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In recent years we have grown a lot and developed highly specialized skills in the Analytics and Automation world.

We write the future today, through the study of data and AI and Machine Learning technologies. This is the challenge that makes us market players and leads us every day to invest in training and specialization of resources.

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gway

Established in 2011, gway is R1 S.p.A.’s investee company whose business is Consulting, Application World, and Operational Systems Governance and is now an integral part of the R1 Group ecosystem.

Quality policy

Quality policy

gway S.r.l. offers a wide range of Core IT services, including consulting, application solutions, and governance of systems in operation. Our company caters to enterprises, public and private entities, helping them define growth and development strategies through new business models. We design and develop application solutions on proprietary and open source platforms, always putting customers and their satisfaction at the center.

Over the years, gway has created a highly efficient organizational structure, composed of qualified personnel who are oriented toward meeting customer needs. We have built a comfortable and safe working environment by having agile and effective internal procedures that ensure the effectiveness of our business processes.

The importance of Quality

For Gway, Quality is a key element in achieving excellence. We understand Quality as the ability to understand and interpret our customers’ needs, always responding in a timely and comprehensive manner.

Strategic Goals

gway has identified the following strategic guidelines to pursue its success:

  • To consolidate our position in the ICT market, aiming to become the partner of choice for customers by continuously enriching our skills and updating them on new technologies.
  • Loyalty to our customers, offering qualified and dedicated support at every stage of the relationship, with expertise, helpfulness, operational flexibility and a constant search for innovation.
  • Integrate a Data-Driven approach, responding to the growing need for increasingly objective data management in a market that requires in-depth knowledge and analysis.

The Inspiring Principles

The principles that guide gway’s operational choices are:

  • Context and market knowledge: We remain constantly updated on market dynamics and stakeholder expectations to ensure a clear view of our present and future.
  • Customer orientation: Customer satisfaction is our primary goal; we work to meet their explicit and implicit needs.
  • Continuous Improvement: We recognize the importance of identifying our areas for improvement and constantly pushing for optimal standards of effectiveness and efficiency by adopting a Risk-Based Thinking approach.
  • Valuing people: The skills, experience and humanity of our people are our greatest assets. For us, people are at the center of all success.
  • Sustainability: We adopt a business model that integrates economic, social and environmental sustainability, responding to new market challenges.

Lines of action for development

To pursue our strategic goals, we will focus on:

  • High-quality service guarantee: We will offer our customers transparent, competent and efficient service at every stage of the business relationship.
  • Strengthening relationships with key brands: We believe that strengthening our collaborations with strategic partners is crucial to our success.
  • Continuous growth of our Technical Know-How: We will constantly invest in training our staff to ensure that the company’s skills are always at the cutting edge.

Management commitment

Gway’s management confirms its commitment to the implementation of this company policy through the development and implementation of the Quality Management System in accordance with the ISO 9001:2015 standard.

We invite all employees and collaborators to actively participate in this project, contributing their experience and suggestions. Every contribution will be crucial to the growth and achievement of the goals of quality and customer satisfaction. We thank in advance all those who will share our efforts in this journey.

Directors are responsible for implementing this policy and enforcing the company’s Quality Management System procedures.

Rome, February 12, 2025

The legal representatives

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